General FAQ

Shipping Inquiries

• 2022 Holiday Shipping Deadlines
• I received the wrong item/size
• I have not received my order yet
• International Customs Fees
• Where Do You Ship To?
• How Much Is Shipping?

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Transaction Inquiries

• Return and Exchange/Refund
• What Forms Of Payment Do You Accept?
• I never got an Order/Shipping Confirmation Email
• My Order Was Unsuccessful But My Card Was Charged
• Why Is There An Additional Fee On My Bank Statement?

Cancellations & Refunds

• Cancellations and Order Modifications

Products

• I received my order but I'm missing an item
• What if I received damaged items?
• Candle Care
• Do Bath Bombs expire?
• Franchise Products
• What Are Your Products Made Of?

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Jewelry

• Defective Jewelry
• What Is 925 Sterling Silver?
• What Is Rhodium Plated Jewelry?
• How Do I Take Care Of My Jewelry?
• Is Your Jewelry Hypoallergenic?
• Is It Possible To Reveal The Same Jewelry Twice?

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E-Gift Cards

• How Do I Redeem My E-Gift Card?
• How Can I Check The Balance Of My E-Gift Card?
• Can I Recover A Lost E-Gift Card?
• Does My E-Gift Card Have An Expiry Date?
• Can I Use My E-Gift Card More Than Once?
• Is Merchandise Purchased Using An E-Gift Card Refundable?

Contests & Giveaways

• Video Contest Overview

Miscellaneous

• Privacy Policy