General FAQ

Shipping Inquiries

• Holiday Shipping
• International Customs Fees
• Where Do You Ship To?
• How Much Is Shipping?
• How Will My Order Be Shipped?
• How Long Does Shipping Take?

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Transaction Inquiries

• What Forms Of Payment Do You Accept?
• Why Did I Not Receive An Email Confirmation?
• My Order Was Unsuccessful But My Card Was Charged
• Why Is There An Additional Fee On My Bank Statement?

Cancellations & Refunds

• Cancellations, Refunds and Damaged Items?

Products

• Franchise Products
• What Are Your Products Made Of?
• Candle Safety
• How Long Does My Candle Burn For?
• What Size Are Your Candles?
• My Candle Won't Stay Lit?

Jewelry

• What Is 925 Sterling Silver?
• What Is Rhodium Plated Jewelry?
• How Do I Take Care Of My Jewelry?
• Is Your Jewelry Hypoallergenic?
• Is It Possible To Reveal The Same Jewelry Twice?
• Can I Choose My Ring Size?

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E-Gift Cards

• Terms & Conditions
• How Can I Purchase An E-Gift Card?
• How Do I Redeem My E-Gift Card?
• How Can I Check The Balance Of My E-Gift Card?
• Can I Recover A Lost E-Gift Card?
• Does My E-Gift Card Have An Expiry Date?

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Contests & Giveaways

• I Missed A Charmed Aroma Sale / Promo
• Charmed Aroma Ring Winners
• Video Contest Overview

Miscellaneous

• Privacy Policy