Return and Exchange/Refund

Refunds/Exchanges are offered on any unused product and can only be performed within 30 days from the delivery date with proof of purchase. Please email us at [e-mail] or via Contact Us page beforehand as we handle refunds on a case-by-case basis. 

• We don't refund the cost of shipping, nor do we cover the cost of return shipping.

• Refunds for customer-initiated returns will be less than $13.99 and a 25% restocking fee (restocking fee only applies to international orders)

• Refunds/Exchanges will not be offered if the product has been used or if the jewelry has been removed.

• Refunds/Exchanges for damaged products cannot be issued if photos are not provided.

• Refunds can only be issued in the original form of payment or store credit. Note that you will have to shoulder return fees and reshipping fees (for exchange)

• Personalized Candles are final sale and are not to be returned or exchanged
  
• Refunds to be issued in the original form of payment can only be performed 60 days from the date of purchase.