Need to cancel your order or make an adjustment?
Let us know right away, and we'll do our best! Unfortunately we are unable make any changes once an order is sent to our warehouse. We work fast to get your order to you as soon as possible!
When will refunds be processed?
Refunds are offered on any unused product and can only be performed within 30 days from the delivery date with proof of purchase.
- We don't refund the cost of shipping, nor do we cover the cost of return shipping.
- Is your product damaged? We're sorry! Contact us at firstname.lastname@example.org within 30 days from the delivery date and we'll sort it out!
- All returned merchandise will be refunded in the original form of payment.
Our customer service team is always happy to help solve your problem, so don't hesitate to inquire with specific questions!
When will refunds not be processed?
Because of credit card restrictions, a refund cannot be processed on a charge that is greater than 60 days.
- Refunds will not be offered if the product has been used or if the jewelry has been removed.
- We cannot be held responsible for items delivered to an incorrect address provided by the customer.
- Due to our strong commitment to health standards, all body care products are considered final sale.
Replacements for defective product or jewelry can be performed within 60 days from the date of delivery.
- Product must be acquired from www.charmedaroma.com with proof of purchase.